Flower Delivery Petts Wood - Terms & Conditions

Introduction

These Terms & Conditions ("Terms") set out the legal agreement between you, the customer, and us, the flower delivery service ("we"/"our"/"us"), for the purchase and delivery of flowers and related products in Petts Wood and the surrounding areas. By placing an order with our online flower delivery in Petts Wood, you agree to these Terms. Please ensure you read them carefully before making any transaction.

Applicability

These Terms apply to every customer making a purchase through our website for flower delivery in Petts Wood and its surrounding regions. By using our services, you confirm that you are at least 18 years old, legally capable of entering into binding contracts, and wish to make use of a flower delivery service based in the United Kingdom.

Order Process

To place an order for flower delivery in Petts Wood, browse our online selection and add your chosen products to the shopping basket. Follow the instructions for checkout, providing accurate delivery details, preferred delivery date, and recipient information. Orders are subject to availability, and we reserve the right to substitute items of equivalent or greater value where necessary due to seasonal changes or stock limitations. In the event of a substitution, we will make reasonable efforts to ensure the overall appearance and theme of the product are maintained.

After you submit your order, you will receive an order confirmation on the website and via electronic notification. This is an acknowledgment that we have received your order and is not an acceptance. All orders are subject to our acceptance. We reserve the right to decline orders at any stage prior to dispatch. Reasons for refusal may include, but are not limited to, unavailability of stock, concerns over delivery addresses, or suspected fraudulent activity. When your order is accepted and dispatched, you will receive a further notification confirming acceptance and estimated delivery timeframe.

Product Information

Every effort is made to describe flowers and products accurately on our website. As fresh flowers are naturally variable, exact shades, sizing, and availability may differ slightly from images, especially due to seasonal factors. Vases and accessories, where pictured, are for illustration unless specifically included in the product description. If you have particular requests for substitutions or allergies, please indicate these clearly when ordering. We cannot guarantee the availability of specific stems but will do our utmost to accommodate reasonable preferences where possible for flower delivery in Petts Wood.

Payments

All purchases must be paid in full at the time of ordering using one of the payment methods accepted on our website. Payment options may include debit or credit cards and other payment gateways as displayed during checkout. Payments are processed using secure, encrypted technologies to protect your information during transmission. Your payment represents an offer to purchase the products from us, and no contract exists until we have accepted and confirmed your order.

Prices are stated in British Pounds (GBP) and include VAT at the applicable rate unless otherwise indicated. Delivery charges, where applicable, are clearly displayed at checkout prior to final confirmation and form part of the total order price.

Delivery

We provide flower delivery services throughout Petts Wood and nearby areas. On the checkout page, please review the available delivery options, including standard and, where available, same-day services. Cut-off times for same-day delivery are clearly displayed on our website. We make every reasonable effort to deliver your flowers on the requested date and to the address provided at the time of order.

If no one is present at the delivery address, we may—at the discretion of the delivery driver—leave the flowers in a safe place, with a neighbour, or attempt redelivery. Any such action will be indicated on a card left at the delivery address. We cannot accept responsibility for any delays or failures in delivery resulting from incorrect or incomplete information provided by the customer or circumstances beyond our reasonable control.

Cancellations and Amendments

Orders for flower delivery in Petts Wood can be cancelled or amended by contacting us as soon as possible after placing your order. Cancellations are possible up to 24 hours prior to the specified delivery date. Where cancellation is requested less than 24 hours before delivery, we reserve the right to withhold a proportion of the purchase price to cover costs incurred in preparing and dispatching the goods. Once the flowers have been dispatched or delivered, cancellations and changes cannot be accepted due to the perishable nature of the products.

In the rare event that it is necessary for us to cancel your order, we will notify you as soon as possible and issue a full refund using your original payment method.

Returns and Refunds

Your satisfaction is our priority. If you have reason to believe the delivered flowers are not of satisfactory quality, are damaged, or do not match your order, please contact us within 24 hours of receipt. We may request photographs and details as part of our investigation. Where claims are upheld, we will offer a replacement, refund, or store credit at our discretion. Due to the perishable nature of flowers, eligibility for returns and refunds is subject to the condition and timing of your notification. This process does not affect your statutory rights under UK consumer law.

Customer Responsibilities

Please ensure that all recipient and delivery details provided at checkout are accurate and complete. We cannot accept liability for failed deliveries due to mistakes in the submitted information. It is your responsibility to ensure that someone is available to receive the delivery at the specified address if you require the flowers to be delivered into the hands of the recipient. After delivery, you should follow any provided advice for maintaining the freshness and longevity of your flowers.

Liability

We use all reasonable care and skill in providing flower delivery services in Petts Wood. However, our liability for losses you suffer is strictly limited to the purchase price of the order in question. We are not liable for indirect, incidental, or consequential losses, including loss of profits, business, or goodwill, arising from the use or inability to use our service or any delay in delivery, except as required by law.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other matter for which it would be unlawful to exclude or limit liability.

Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms due to events beyond our reasonable control, including but not limited to adverse weather conditions, strikes, lockouts, acts of God, war, terrorism, pandemic, or the failure of suppliers or delivery partners to perform their obligations. In such circumstances, we will endeavour to notify you of delay or cancellation as soon as possible.

Intellectual Property

All content on our website, including but not limited to text, imagery, branding, and product designs, remains our intellectual property or that of our licensors. The use of any materials for purposes other than personal, non-commercial use—including copying, reproducing, or distributing content—is strictly prohibited without our express prior consent.

Privacy and Data Protection

We handle all customer data in accordance with applicable UK data protection laws and our Privacy Policy. Personal information collected during the order process is used solely for the purpose of processing your order, arranging delivery, and, where permission is given, marketing relevant to the flower delivery in Petts Wood. Sensitive details are stored securely, and we do not share personal information with unrelated third parties except as required by law or to fulfill your order.

Governing Law and Jurisdiction

These Terms & Conditions, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. You agree that the courts located in England and Wales will have exclusive jurisdiction over any disputes that may arise from these Terms or your use of our flower delivery service in Petts Wood and surrounding areas.

Updates to Terms

We reserve the right to amend these Terms from time to time to reflect changes in our operations or applicable law. Updated Terms will be published on our website, and continued use of our service following such updates signifies your acceptance. It is your responsibility to review these Terms each time you purchase flowers from us online.

Severability

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, such provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and us. They supersede and extinguish all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to the subject matter herein.

Contact and Queries

Should you have any questions about these Terms & Conditions for flower delivery services in Petts Wood, or require assistance with an order, please consult our website for up-to-date contact information. We strive to respond to all queries as promptly as possible.

Note: These Terms & Conditions apply to all customers of our online flower delivery services in Petts Wood and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Petts Wood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Petts Wood.

For assistance with orders, returns or account queries, please fill out the Contact Us form.