Returns, Refunds & Complaints – Your Satisfaction Matters
Our Commitment to Fresh Flowers in Petts Wood
Flower Delivery Petts Wood is proud to serve our local community with high quality, fresh flowers for every occasion. As a trusted Petts Wood florist for both households and businesses nearby, we understand how important your floral purchase is. We stand behind our products with a Fresh Flowers Guarantee, ensuring you receive only the freshest blooms, handled and delivered with care.
Damaged-on-Arrival Policy
We strive to ensure that every flower arrangement arrives at your doorstep in pristine condition. If your flowers are damaged, wilted, or unsatisfactory upon arrival, we want to make things right. Please inspect your delivery promptly and, if you notice any issues, contact us within 24 hours of receipt. Photographic evidence of the damage may be requested to help us assess the problem and improve our service.
Freshness Guarantee & Window
Your satisfaction is our top priority. Each bouquet is expertly crafted using the freshest flowers available, typically sourced daily. Our Freshness Guarantee promises that your flowers will look their best upon arrival and for the expected vase life (normally 5-7 days) when cared for according to the included instructions. Should you feel your flowers do not meet our freshness standards within this window, please reach out so we can resolve the matter.
Refund & Replacement Options
If your order does not meet our quality standards or arrives damaged, we offer flexible solutions to ensure your experience is positive. Depending on your preference and the nature of the issue, we may provide:
- A replacement bouquet of equal or greater value delivered at the earliest opportunity
- A partial or full refund to your original payment method
- A credit note for future purchases
Our team will carefully review each case to determine the best resolution, ensuring you are fully satisfied with your fresh flower delivery in Petts Wood.
How to Make a Complaint
If you are unhappy with any aspect of your experience, we encourage you to let us know as soon as possible. We take all complaints seriously and are dedicated to finding a prompt, fair resolution. To make a complaint, please provide your order details, describe the issue clearly, and include any supporting images if available. Our customer support team will investigate your concerns and respond as swiftly as possible, keeping you informed at every step.
Trusted Local Florist, Here for You
With deep local roots in Petts Wood, Flower Delivery Petts Wood is commited to delighting our customers with reliable service and beautiful, fresh flowers. We value your feedback as it helps us continually improve and serve you better. Thank you for trusting us with your special moments and everyday floral needs.
